Sutra Rewards Terms and Conditions
The following terms and conditions (“Sutra Rewards T&C”) contain important information regarding the Sutra Silk Loyalty Program (the “Sutra Rewards Program” or the “Program”). Please read the following Sutra Rewards T&C carefully. These Sutra Rewards T&C are incorporated into the Site Terms of Service. Acceptance of the Site Terms of Service includes acceptance of these Sutra Rewards T&C. These Sutra Rewards T&C are a binding agreement between you and Sutra Silk and will govern your participation in any and all Program offers.
Participating in the Program entitles members (“Members”) to take advantage of certain Program Rewards (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by Sutra Silk in its sole discretion. Sutra Silk reserves the right to modify these Sutra Rewards T&C at any time, without notice to you, so it is important to check the Sutra Rewards T&C periodically. Participation in the Program or redemption of Rewards is considered acceptance of these Sutra Rewards T&C and any modified terms included therein.
Sutra Silk may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program or any Program Reward at any time, including the availability of any Program Reward, without prior notice.
This Program will continue until terminated, suspended, modified, or converted to another rewards program by Sutra Silk (the”Program Period”).
To become a Member of the Program, you must be at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. To enroll in the Program, you simply need to have registered for a Sutra Silk account. You do not need to have a subscription to earn Points in the Program.
Earning Sutra Points
Once you have become a Member, you can begin earning Sutra Points (“Points”) the following ways:
- Welcome gift — receive 500 Points when you sign up for a Sutra Silk account
- Purchase — every time you purchase a product from sutrasilk.com (the “Site”), you earn 1 Point for every whole MYR1 spent per order (excluding tax and after deducting discounts, promotion codes and Points redemption).
- Refer friends — earn 200 Points for every friend who signs up for a Sutra Silk account and makes the first purchase from the Site.
Upon notice, Sutra Silk reserves the right to suspend, terminate, revalue or modify, without liability to Members, all or part of the Points’ value structure and offers. Sutra Silk reserves the right to adjudicate all Points discrepancies in its sole discretion, and the Members agree to abide by any such adjudication. You can check your Sutra Points balance on your account page.
Sutra Points Redemption
The Points are redeemable towards purchases on the Site in any increment. You can redeem your Points during the checkout process. 1 Sutra Points is equivalent to MYR0.01.
To redeem your Points, simply add items to your shopping cart, and click the “Checkout” button (if you’re not already signed in, the next screen will prompt you to sign in to your account).
Once signed in, you will see your Points balance and equivalent MYR value at the top of the page before Billing Details. You can use the Points by inserting the amount of Points you wish to redeem towards your purchase. Once you click “Apply Points”, your Points will be used and the MYR value will be deducted from your order total.
Refunds & Returns
Any items received as a result of Points redemption (whether in whole or in part) may only be exchanged for a refund of the applicable Points redeemed for such item (not cash or credit). Purchases made with Points will ship in the normal course of business.
Sutra Points Minimums And Maximum
You cannot redeem Points for more than the total amount of your purchase. Points are not redeemable for cash.
Sutra Points Balance
You can always check your Sutra Point balance in your account page.
All Rewards and/ or Sutra Points are not transferable.
Sutra Silk may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Rewards at any time, including the availability of any Rewards. Sutra Silk may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Sutra Rewards T&C, or for taking any actions that are inconsistent with the intent of these Sutra Rewards T&C. Sutra Silk reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program if Sutra Silk deems or suspects that such Member has engaged in or has attempted to engage in any of the following:(a) acting in violation of these Sutra Rewards T&C; or (b) damaging, tampering with or corrupting the operation of the Program or Site; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of Sutra Silk to be generally inconsistent with the intended operation of the Program. Any decision Sutra Silk makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. Sutra Silk shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Sutra Rewards T&C or intent of these Sutra Rewards T&C.
Except for willful misconduct or gross negligence on the part of Sutra Silk, by participating in the Program, Members release Sutra Silk, its parent company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively,“Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program or the use of any Rewards.
Members agree to indemnify, defend and hold Sutra Silk and its representatives and agents harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by Member of any of these Sutra Rewards T&C or any violation by Member of applicable law.
The laws of Malaysia shall govern these Sutra Rewards T&C. Member hereby expressly consents to exclusive jurisdiction and venue in the courts located in Malaysia for all matters arising in connection with these Sutra Rewards T&C or Member’s participation in the Program.