Frequently Asked Questions

About Us & Our Products

Where do Sutra Silk products originate from?
Our silk products are designed in Malaysia and made in China.

Why China? China has a favorable climate and environmental conditions for silkworm rearing and silk production. It also has a long history of producing high-quality silk. 

We work with trusted manufacturers who adhere to strict quality control standards. In addition, we thoroughly inspect every product before it leaves our warehouse to ensure it meets our high standards for quality and craftsmanship. We are confident that our silk products are of the highest quality.
Are your silk products certified as genuine silk?
Our silk products are OEKO-TEX Standard 100 certified.
Do you have a physical store where I can see and feel the silk products in person?
We currently do not have a physical store. We operate exclusively online, offering a convenient and accessible shopping experience for our customers. While we don't have a brick-and-mortar location where you can see and feel our silk products in person, we strive to provide detailed product descriptions, high-quality images, and responsive customer support to help you make informed purchasing decisions. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help!
Do you provide gift-wrapping services?
While we don't offer traditional gift wrapping services, we do provide the option to have your purchase placed in a gift box with ribbon for an additional charge. Additionally, if you're looking to add an extra special touch, you can opt to include fairy lights with your gift box. This can be selected in the product page itself. If you have any other questions or requests, please feel free to reach out to us.
What are your business operating hours?
We are open from Monday to Friday (except Public Holidays) from 10am to 5pm.

Get To Know Silk

What is silk?
Silk is a natural fiber typically produced by the larvae of silkworms to form cocoons during their pupal stage. The cocoons are made of a proteinaceous fiber, which is secreted as a liquid by the silkworms and hardens upon contact with air. This fiber is harvested and processed to create silk thread, which can then be woven into various textiles.
Why is silk considered a luxurious fabric?
Silk is considered luxurious due to its rarity, intricate production process, and exceptional qualities such as smoothness, drapability, and breathability.
Is all silk fabric smooth?
It's a common misconception that all silk fabrics are uniformly smooth. In fact, silk can be crafted into a wide array of textures, offering diverse tactile experiences. For instance, while many silk fabrics exhibit a luxurious, buttery smoothness, others possess unique textures that deviate from this expectation.

One such example is knitted silk, which diverges from the traditional notion of silky smoothness. Knitted silk fabric is used to craft items like anak tudung, panties and undershirts. This type of silk, typically made through a knitting process, often results in a fabric with a softer, stretchier feel compared to woven silk. It retains the inherent qualities of silk, such as its breathability and moisture-wicking properties, while offering a different tactile sensation.

So, while smooth silk fabrics like satin and charmeuse are well-known for their glossy surface and silky touch, it's important to recognize that silk encompasses a broad spectrum of textures, including those that may not conform to the conventional expectation of smoothness. From the plush comfort of knitted silk to the crisp elegance of organza, silk's versatility in texture ensures there's a silk fabric suited to every preference and purpose.
Why do some silk fabrics feel harder than others?
There are a few different factors that can influence the feel of silk fabric, including the type of silk, the way it is woven, and the finishing process used. Here are a few possible reasons why some silk fabrics might feel harder than others:
  1. Type of silk: Different types of silk have different characteristics and properties, and this can impact the feel of the fabric. For example, some types of silk, such as silk taffeta, are known for their crisp and firm feel, while others, such as silk charmeuse, have a softer and more drapey feel.
  2. Weaving technique: The way a silk fabric is woven can also impact its feel. Some weaving techniques, such as satin weave, create a smooth and glossy surface, while others, such as twill weave, create a textured and diagonal pattern.
  3. Use of fabric conditioner during the manufacturing process: The use of fabric conditioners could also impact the feel of silk fabric, although the specific effect would depend on the type and amount of fabric conditioner used. In general, fabric conditioners are designed to soften and improve the feel of fabric, so it is possible that the use of fabric conditioners could result in a softer and more luxurious feel for silk fabric.
  4. Finishing process: The finishing process can also influence the feel of silk fabric. Some finishing techniques, such as calendering or glazing, can create a smooth and shiny surface, while others, such as washing or sanding, can create a softer, more matte finish.
Overall, the feel of silk fabric is influenced by a variety of factors, and different types of silk fabrics can have very different feels depending on the specific characteristics and properties of the fabric.
Do all silk fabrics have shiny appearances?
When it comes to silk fabric, there's a lot of shine to go around - but not all silk is created equal. Some types of silk, like silk satin, are known for their super smooth and glossy finish, like a freshly polished car. Other types of silk, like silk crepe, might have a more matte finish, like a chalkboard (but way softer and more luxurious, of course).

So what gives some silk that extra shine? Well, it all starts with the type of silk and how it's woven. For example, silk satin is made with a special weaving technique that creates a super smooth surface, which gives it that glossy finish. Other types of silk, like silk crepe, are woven in a way that creates a more matte finish.

But it's not just the type of silk and the way it's woven that determines the shine. The finishing process can also play a role. Some finishing techniques, like calendering or glazing, can give silk an extra shine, like adding a layer of gloss to a car's paint. Other finishing techniques, like washing or sanding, can give silk a more subdued finish, like a car with a matte wrap.

So next time you're shopping for silk, keep in mind that not all silk will be super shiny - and that's okay! Some types of silk are meant to be more matte, and that's just part of their charm. But if you're looking for that extra shine, be sure to check out silk satin or look for silk that has been finished with a shiny treatment.
How is the quality of silk fabric measured?
Thread count is a common measurement used in the textile industry to assess the quality and density of woven fabrics, including bedding products such as sheets and pillowcases. However, when it comes to silk, the concept of thread count is not as straightforward as with other fabrics like cotton.

Silk is typically woven differently from cotton, and its thread count is not always a reliable indicator of quality. Instead of focusing solely on thread count, the quality of silk is often evaluated based on other factors such as the type of silk, the weight of the fabric (measured in momme), and the weaving technique.
What is momme?
Momme [mom-ee], often abbreviated as “mm”, is a Japanese word used as a unit of weight measurement for silk. It is commonly used in the silk industry to indicate the density and quality of silk fabrics. Higher momme means there are more strands of silk fabric, therefore making the silk product heavier.
How long can silk products last?
The longevity of silk products can vary depending on several factors, including the quality of the silk, how well the product is cared for, and how frequently it is used. Generally, high-quality silk products that are well-maintained can last for many years, often decades, and sometimes even a lifetime.

Silk Benefits

What are the benefits of silk products compared to other fabrics?
Silk products offer numerous benefits, including softness, smoothness, breathability, temperature regulation, hypoallergenic properties, and moisture-wicking abilities. Silk is also less likely to cause skin irritation and friction-related damage compared to other fabrics.
Can silk pillowcases prevent wrinkles?
Silk fabric is smoother and less abrasive than other materials, such as cotton. As such, silk pillowcases are known for being super smooth and gentle on the skin, which means they help reduce the formation of wrinkles and fine lines while you snooze. But let's be real - there's no magic pill (or pillowcase) that can completely erase wrinkles. That being said, using a silk pillowcase could be a helpful addition to your skincare routine, especially if you're also practicing good habits like moisturizing, wearing sunscreen, and avoiding harsh products.
Do silk pillowcases prevent frizzy hair?
Yes, silk pillowcases can potentially help prevent frizzy hair. Unlike cotton pillowcases, which can absorb moisture and cause friction on the hair, silk pillowcases are smoother and less abrasive. This can help reduce tangles and frizz while you sleep, leading to less frizz and fewer flyaways in the morning.

It's worth noting that there are other factors that can contribute to frizzy hair, such as the type of hair you have, your hair care routine, and the humidity in your environment. Using a silk pillowcase in combination with other hair care practices, such as using a leave-in conditioner or using a humidifier, can potentially help further reduce frizz.
Do silk pillowcases keep my skin hydrated?
Thanks to that silky smooth texture, this is actually true. Silk's smoothness means it’s less likely to absorb moisture from skin, keeping your skin nice and hydrated without absorbing its valuable moisture or any applied skincares. This makes our silk pillowcases great for anyone with dry skin or wants to keep their skincare on their skins and not their pillowcases.
Do silk pillowcases keep my hair healthy?
Yes, it does keep your hair healthy in some ways. They help keep hair hydrated, and a plus point, sleeping on silk pillowcases also can help people with brittle hair. As traditional cotton pillowcases are more porous than silk pillowcases, it absorbs moisture from your hair, while silk pillowcases leave that hydration right where it belongs: in your hair. That means if you suffer from dry strands or a flaky scalp, a silk pillowcase can be a night and day difference in a good way.
Can silk pillowcases regulate temperature?
Yes, it certainly does regulate temperature. According to studies, silk fibers are inherently temperature-regulating. Unlike cotton fibers, which absorbs moisture, silk wicks moisture away to keep you dry and cool as you lay on your silk pillowcases.
Are silk pillowcases anti-aging?
In some magical ways, yes! Silk pillowcases can decrease wrinkles and improve your skin's hydration, which can make you look more youthful. But something to keep in mind, if anti-aging is your ultimate goal, fine lines and wrinkles are not the only factors that help you achieve your anti-aging goals. Which means you'll also need to combat signs of dull skin and uneven skin tone with the right care, products and treatments because silk pillowcases can only help combat fine lines and wrinkles by not pulling your skin while you sleep, and also not absorbing your skincare products from your skin, making sure they stay where they should be - on your face.
Are silk products suitable for people with sensitive skin or allergies?
Silk products are generally suitable for people with sensitive skin or allergies due to their hypoallergenic and gentle nature. Silk is a natural protein fiber that is less likely to cause skin irritation compared to synthetic fabrics. Its smooth surface reduces friction and minimizes the risk of skin sensitivity or allergic reactions.

However, while silk is considered hypoallergenic, individual sensitivities may vary. Some people may still experience skin reactions or allergies to silk, especially if they have particularly sensitive skin or specific allergies to silk proteins.

It's always a good idea to consult with a healthcare professional or dermatologist before using silk products, especially if you have known allergies or skin sensitivities. They can provide personalized advice and guidance based on your specific situation and medical history.
Are your silk products suitable for all seasons, or are they better suited for specific climates?
Our silk products are versatile and suitable for various seasons, offering comfort and luxury year-round. Silk possesses natural thermoregulatory properties, keeping you cool in warm weather and providing warmth in cooler temperatures. This makes our silk products adaptable to different climates and seasons. Whether you're facing hot summers or chilly winters, our silk products offer breathability, moisture-wicking properties, and insulation to ensure your comfort.

However, individual preferences may vary, and some customers may find certain silk products more suitable for specific climates or seasons. If you have any questions about selecting the right silk product for your climate or needs, feel free to reach out to us. We're here to assist you in finding the perfect silk solution for any season.

Care Tips

Do I need to wash the silk products before my first use?
Sutra Silk products are toxic-free and made under hygienic environment, so it is totally safe to use your pillowcases without a prior wash. However, you can wash it prior to use if you prefer to.
How do I care for my silk products to ensure longevity?
Silk products can be delicate and should preferably be hand washed in cold water with a mild detergent or dry cleaned. However, they may also be machine washed safely if done correctly (e.g. using a delicate cycle and a gentle detergent). It is essential to follow specific guidelines to avoid damaging the fabric.

Always check the care label on your silk product for specific washing instructions. The care label will provide guidance on whether the item can be machine washed and any special precautions to take.

Avoid wringing or twisting silk, and instead gently squeeze out excess water and air dry. 

Do not expose silk products to direct sunlight or harsh chemicals, and store them in a cool, dry place.

Check out our detailed care guidelines on how you should wash your Sutra Silk products the right way. Click here to view our care instructions.

Shipping & Returns

How often do you ship orders?
We aim to provide prompt shipping for all orders. Typically, we strive to ship your order within two (2) working days.

Our goal is to get your silk products to you as quickly as possible so you can start enjoying them right away. If you have any specific shipping requests or questions about your order's status, feel free to reach out to our customer service team. We're here to assist you every step of the way.
Do you provide same day delivery?
We can provide same day delivery for destinations within Klang Valley (Malaysia). The cut-off time for same day delivery is 3pm Monday to Friday (excluding Public Holidays). 

Same day delivery will be fulfilled by our delivery / logistics partner. This will be subject to additional delivery charges based on the delivery address. Free shipping does not apply to same day delivery.

To opt for same day delivery, please follow the steps below:
  1. Place your order on our website before 3pm Monday to Friday (excluding Public Holidays)
  2. Let us know via chat that you wish to opt for same day delivery and provide your order number
  3. We will advise you on the same day delivery charges and payment instructions
  4. Once payment has been confirmed, we will arrange for delivery / logistics partner to pick up and deliver your order
Can the silk products be returned or exchanged if they don't meet my expectations?
Absolutely! We want you to be completely satisfied with your purchase. If for any reason your silk product doesn't meet your expectations, simply email us at within seven (7) days of receiving your order, and we'll guide you through the process. Please note that the item must be unused, unwashed, and in its original packaging to be eligible for return or exchange. Your satisfaction is our top priority, and we're here to ensure you find the perfect silk product for your needs.