Shipping Policy

Order Receipt and Confirmation

Upon receiving your order and full payment, we will email to you a confirmation of your order. As such, kindly provide us with a valid email address.

Order Processing

All normal orders will be processed and handed to our logistics partners within two (2) working days (refer to our operating hours below). If you need the product urgently, please contact us before placing your order so that we can advise you on alternative arrangements. 

If your order is placed during peak season (e.g. festivities, celebrations, or sales season), do expect some delays as our logistics partners may experience high parcel volumes.

Your kind understanding is very much appreciated.

Buying As A Gift

If you are buying as a gift and would like to include a special message, please add on a gift card in the product page and indicate the message you would like to be printed on the card.

Shipping Packaging

For orders below RM130:

Products are packed in courier bags only.

For orders of RM130 and above:

Products are packed in corrugated cardboard box and courier bag to protect the products from damage during shipping. Damage to the corrugated cardboard box during shipping is normal and expected.

If you are buying as a gift and wish to use the corrugated cardboard box as a gift box, please indicate this in the note before checkout so that we can wrap the corrugated cardboard box with bubble wraps for added protection. As a default, we do not use bubble wraps for environmental reasons unless specially requested.

For clearance sales:

Products are packed in courier bags only, unless the order consists also of normal priced items.

Pre-order

Pre-orders are processed when the pre-ordered items are in stock.

Orders that include both ready stock and pre-order items are shipped together in one shipment once the pre-ordered items are in stock.

If you would like to receive the ready stock items first, please place your orders for the ready stock items and pre-order items separately (i.e. two orders).

Shipping Cost

Destination Country

Shipping Fees

Free Shipping

West Malaysia

RM8

MYR 350 & above*

East Malaysia

RM16

MYR 350 & above*

Singapore

RM30

SGD 200 & above*

Other countries 

Shipping costs calculated at checkout

–

*in a single order

For international deliveries, please note that customs and/or import duties and taxes may apply depending on the destination country and order value. Where duties and/or taxes apply, our delivery partner will contact** you to advise the amount payable.  Such duties and/or taxes are to be borne by you.

**Please ensure the contact details (i.e. mobile/ phone number and email) provided are valid.

Tracking

Once your order is processed, you should receive an email from EasyParcel with the link to track your order. If you do not receive the email within 2 working days from the day you place your order, you may email us at support@sutrasilk.com to request for the tracking link.

Operating Hours

Monday to Friday (Except Public Holidays): 10am to 5pm