Privacy Policy

This Privacy Policy sets out how your personal information is collected, used, and/ or shared when you visit and/or make a purchase from www.sutrasilk.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site (collectively, the “Device Information”).

Certain informations are also collected from you when you purchase or attempt to purchase through the Site. This includes your name, billing address, shipping address, payment information, email address, and phone number (collectively, the “Order Information”).

How do we use your personal information?

Order Information is collected to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We also use the Order Information to communicate with you, screen orders for potential risk or fraud, as well as to, subject to your consent, share information relating to our products and services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

As with most site operators, we need to share your Personal Information with third parties, such as WooCommerce, Stripe and Google, to enable us to process your orders and provide you with relevant communications. Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Shopify

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. To learn more about Shopify’s privacy policy, please visit here.

HitPay

HitPay is the payment gateway we use to safely conduct online payment transactions. To learn more about HitPay’s privacy policy, please visit here.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. To learn more about Stripe’s privacy policy, please visit https://policies.google.com/privacy?hl=en_US 

Behavioural advertising

As mentioned above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@sutrasilk.com.