Terms of Service

Acceptance of Terms

Sutrasilk.com (the “Site”) is operated by Sutra Silk PLT. Throughout the Site, the terms “we”, “us” and “our” refer to Sutra Silk PLT. Sutra Silk PLT offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein. 

We may amend these terms, conditions, policies and notices from time to time without any notice to you.

Your visit, use of, and/ or purchase from the Site constitutes an affirmation, acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Service and any amendments thereof. 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

General Conditions

We reserve the right to refuse the provision of our products and/or services to anyone for any reason at any time.

You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products and/or services without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy of Information

All material on the Site is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of the Site is at your sole risk. 

Access to the Website is provided on an ‘as available’ basis. Neither Sutra Silk or any of its related entities (including subsidiary companies and any holding company) (“Related Entities”) nor its or their directors or employees make any representation or warranty that (i) any materials on the Site are reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from those materials); or (ii) your access to the Site will be uninterrupted, timely or secure. 

Sutra Silk will not be liable for any loss resulting from any action or decision by you in reliance on the information on the Site, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software. 

Product Description

Reasonable care has been exercised to ensure that the description (including, where applicable, price, colour, dimensions, material, details, etc) of our products/ services are accurate. 

Reasonable efforts have also been made to display the colours and images of our products on the Site as accurately as possible. However, the colour of our products may vary in different lighting, different devices and different production batches.

Availability of our products or services may be limited in quantity. Any requests for return and exchange are subject to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

Product description, images and offering are subject to change at any time without notice, at our sole discretion. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the supply of our service will be corrected.

Right to Refuse

We reserve the right to refuse and/ or alter any order you place with us. In the event we make any changes to or cancel an order, we will attempt to notify you via the contact details (i.e. email and mobile number) provided at the time the order was placed. 

Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at the Site. You agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you as and when needed.

User Comments, Feedback, Reviews and Other Submissions

You agree that we may, without any restrictions, edit, copy, publish, distribute, translate and use any comments, feedback, reviews, suggestions, contest entries and other communications/ submissions (collectively, “Feedback and Submission”) you provided to us. We are and shall be under no obligation to (1) maintain any Feedback and Submission in confidence; (2) pay compensation for any Feedback and Submission received; or (3) respond to any Feedback and Submission.

We may, but have no obligation to, monitor, edit or remove content that we determine at our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback and Submission will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback and Submission will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback and Submission. You are solely responsible for any Feedback and Submission you make and their accuracy. We take no responsibility and assume no liability for any Feedback and Submission provided by you or any third-party.

Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


You agree to indemnify, defend and hold harmless Sutra Silk PLT and any of its related entities (including but not limited to holding company, subsidiaries, affiliates, etc), partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.


The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under international copyright laws) without the prior written approval of Sutra Silk. You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.

Contact Information

Questions about the Terms of Service should be sent to us at support@sutrasilk.com.